Feature Rich Knowledge Management Software
PHPKB 8.0 beta version is released. View release notes for details.
PHPKB is a knowledge base management software that allows you to share information with your customers and staff members. It reduces the time spent on customer support, improves productivity of employees and saves precious time wasted on searching for information. A knowledge base system allows your staff, customers and partners to access information locally or over the Internet. Its powerful group-based permission structure with private categories makes it easy to target, and deliver, content to specific groups of knowledge base readers. Put simply, PHPKB is the most scalable and performant knowledge management software available. Wish to see it live in action? Check out the live examples of PHPKB software on customer websites.
Why Choose PHPKB?
PHPKB is a powerful and robust knowledge base software for your business to locate, capture and share information with your team. PHPKB provides a range of advanced knowledge management features that enable your business to handle customer support more efficiently. Plus, it is reasonably priced for a lifetime license that means you'll never have to pay any annual license fees to keep using it. PHPKB is available as self-owned or hosted license that means you can either install PHPKB software on your own server or you can use our hosted knowledge base service where we host your knowledge base on our server. Not to mention, our hosted SaaS service makes PHPKB the best cloud-based knowledge management platform in the world.
Knowledge Base Software Features
It is developed in PHP and supports both MySQL and SQL Server databases. It allows you to setup a knowledge base that contains answers to frequently asked questions, articles, white papers, user manuals, troubleshooting information or documents. Its powerful full-text search system help users to easily locate information in the knowledge base articles, attached files and documents. Have a look at the complete list of features.
In a recent customer satisfaction survey, 99% of PHPKB customers surveyed said they would recommend PHPKB knowledge management software to their friends and colleagues. We work hard to make sure our customers are happy.
To learn more about PHPKB Knowledge Management Software, have a look at the features page. You are most welcome to try the live demo. You can also compare editions or view the pricing of different editions. To speak with a sales representative, please contact us.
Switch to PHPKB
We have automated import scripts for all the major knowledge base management systems which make switching to PHPKB really easy! But that's not all, if you own a commercial license of any competitor's product, we will gladly offer you flat 15% discount on list price of our software.
Who Uses PHPKB Software?
January 30, 2015: Beta version of PHPKB 8.0 knowledge base software is released today. Please refer to the PHPKB 8.0 Release Notes article for more details.
July 29, 2014: We have recently revised the support subscription rates for basic and premium support plans. Basic plan does not include free updates from now onwards. Kindly refer to the relevant news page for more details.
October 28, 2013: PHPKB 7.5 has been released today. It is available for download in customer area. Read the PHPKB 7.5 release notes to know about new features, bug fixes and improvements made in this version.
February 18, 2013: PHPKB 7.0 has been released and is available for download in customer area. Read the release notes of version 7 and see what's new in this release.
January 28, 2013: We are proud to announce the release of the beta version of PHPKB 7.0 today. You are most welcome to join as a beta tester for the upcoming version of PHPKB software and have a look at some of the exciting features in upcoming release of PHPKB software.
June 2, 2012: The Enterprise Edition (MSSQL) is now updated with Microsoft SQL Server Driver for PHP that allows the knowledge base software to be used with SQL Server database. Earlier it used to work only with php_mssql library.
May 7, 2012: The article referrers feature has been optimized for optimal performance. This feature lets you find out which of the search engines are sending traffic to your knowledge base articles and using what search keywords.
Knowledge Base Software Benefits
A knowledge base is designed to organize and present the most commonly asked customer questions and an explanation of how to solve them. It stores answers to frequently asked questions, how-to articles and troubleshooting information. Improve your customer support service and enable your customers to quickly and easily locate knowledge base information in a self-serve help manner. The web-based self help interface makes it easy for customers to find answers to their own problems instead of sending emails, submitting support tickets or calling your customer support department. A knowledge base can also keep customers updated with news, announcements, product releases and updates. PHPKB knowledge base software is already in use by over 2,500 small businesses, universities, non-profits and enterprise organizations.
Multi-Language KB System
Looking for a solution to set-up your knowledge base in multiple languages? Look no further! The multi-language edition of PHPKB knowledge base software allows you to set-up your knowledge base in multiple languages and that too with a single license. The multi-language (ML) edition comes with the ability to create language files & translate language file variables from within the admin control panel. Right to Left (RTL) languages are also supported.