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Knowledge Base Software

PHPKB is a knowledge management software that helps your organization to set up a knowledge base and share information, documents & files, support FAQs and training material with staff & customers in a categorized way.

Use PHPKB knowledge base software to setup & manage your customer support KB and get the competitive edge over rivals.

Features Try Demo Buy Knowledge Base Software
Knowledge Base Software
Knowledge Base Reports

Knowledge Base Statistics

Detailed KB Reporting with Charts

PHPKB offer important decision-making knowledge base statistics that uses graphs and charts to display important statistics about knowledge base to the knowledge managers in a professional manner.

Support Software

Self-Help Customer Support

Help Your Customers Help Themselves

An easy to use, intuitive knowledge base software that encourages customers to help themselves. It gives the customer the opportunity to solve issues easily while not engaging your technician’s time.

Knowledge Base Tools

Knowledge Management System

Available as Cloud & Owned License

PHPKB knowledge management software provides your business the knowledge sharing platform and required features to share right knowledge with your internal staff and end users at the right time.

Feature Rich Knowledge Management Software

Knowledge Sharing SystemPHPKB is a knowledge base management software that allows you to share information with your customers and staff members. It reduces the time spent on customer support, improves productivity of employees and saves precious time wasted on searching for information. A knowledge base system allows your staff, customers and partners to access information locally or over the Internet. Its powerful group-based permission structure with private categories makes it easy to target, and deliver, content to specific groups of knowledge base readers. Put simply, PHPKB is the most scalable and performant knowledge management software available. Wish to see it live in action? Check out the live examples of PHPKB software on customer websites.

Why Choose PHPKB?

PHPKB is a powerful and robust knowledge base software for your business to locate, capture and share information with your team. PHPKB provides a range of advanced knowledge management features that enable your business to handle customer support more efficiently. Plus, it is reasonably priced for a lifetime license that means you'll never have to pay any annual license fees to keep using it. PHPKB is available as self-owned or hosted license that means you can either install PHPKB software on your own server or you can use our hosted knowledge base service where we host your knowledge base on our server. Not to mention, our hosted SaaS service makes PHPKB the best cloud-based knowledge management platform in the world.

Knowledge Base Software Features

It is developed in PHP and supports both MySQL and SQL Server databases. It allows you to setup a knowledge base that contains answers to frequently asked questions, articles, white papers, user manuals, troubleshooting information or documents. The powerful full-text search system help users to easily locate information in the knowledge base articles, attached files and documents. Have a look at the features of knowledge base software.

Highly Recommended

In a recent customer satisfaction survey, 99% of PHPKB customers surveyed said they would recommend PHPKB knowledge management software to their friends and colleagues. We work hard to make sure our customers are happy.

To learn more about PHPKB Knowledge Management Software, have a look at the features page. You are most welcome to try the live demo. You can also compare editions or view the pricing of different editions. To speak with a sales representative, please contact us.

Switch to PHPKB

We have automated import scripts for all the major knowledge base management systems which make switching to PHPKB really easy! But that's not all, if you own a commercial license of any competitor's product, we will gladly offer you flat 15% discount. PHPKB knowledge management software is intuitive and extremely easy to use. Make the switch today and establish yourselves as the pioneers of good customer support. Reduce expenditures on support and also get a smoother experience.

Who Uses PHPKB Software?

Some of the world's most trusted companies trust our knowledge base software.

  • Knowledge Base Customers
  • Knowledge Management Software Customers
  • PHPKB Customers
  • PHPKB Customers
  • Telecom Sector Customers
  • Academic Sector Customers
Latest News

February 1, 2017: Updated software documentation and usage manual coming soon.

Novemer 29, 2016: PHPKB 8.0 Enterprise Edition with Mutli-Language Support (MSSQL) has been released today.

September 13, 2016: PHPKB 8.0 (MySQL) version now uses PHP mysqli_* API, instead of PHP mysql_* API which has been deprecated.

October 9, 2015: PHPKB 8.0 Enterprise Edition (MSSQL) knowledge base software is released today.

June 1, 2015: PHPKB 8.0 MySQL Editions are officially released now. Please refer to the PHPKB 8.0 Release Notes article for more details.

January 30, 2015: Beta version of PHPKB 8.0 knowledge base software is released today.

July 29, 2014: We have recently revised the support subscription rates for basic and premium support plans. Basic plan does not include free updates from now onwards. Kindly refer to the relevant news page for more details.

Knowledge Base Software Benefits

A knowledge base is designed to organize and present the most commonly asked customer questions and an explanation of how to solve them. It stores answers to frequently asked questions, how-to articles and troubleshooting information. Improve your customer support service and enable your customers to quickly and easily locate knowledge base information in a self-serve help manner. The web-based self help interface makes it easy for customers to find answers to their own problems instead of sending emails, submitting support tickets or calling your customer support department. A knowledge base can also keep customers updated with news, announcements, product releases and updates. PHPKB knowledge base software is already in use by over 2,500 small businesses, universities, non-profits and enterprise organizations.

Multi-Language KB System

Multi-Language SupportLooking for a solution to set-up your knowledge base in multiple languages? Look no further! The multi-language edition of PHPKB knowledge base software allows you to set-up your knowledge base in multiple languages and that too with a single license. The multi-language (ML) edition comes with the ability to create language files & translate language file variables from within the admin control panel. Right to Left (RTL) languages are also supported.

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