Online Support & FAQ Software - PHP Knowledge Base Script

Chadha Software Technologies (INDIA) is a young company, located in the beautiful city of Jalandhar in the Punjab state of India and conformed by a dedicated team of professionals aimed at developing strategic solutions in the Internet and Intranet custom software development field. We started in year 2000 with an aim to develop top quality software products for the people all over the world to help them manage their workflow in an effective, professional and easy manner.

So far we have been very successful in our aim and in this time period we have come up with wide variety of software products ranging from small useful utilities to full fledged, database driven and complex web based applications. Our specialty in the development of Custom Toolbar Solutions for Microsoft Internet Explorer and Mozilla Firefox browsers made us famous online.

As we grew with the time, our strong urge to provide more and more useful software products and web based applications to the world have also grown. The backbone of our success has been our high quality, on time support to our customers. We have concluded that customer support is the key to success of any online business. With this belief in mind, we started the development of an Online Knowledgebase Content management system so that we can provide quick, 24/7 and quality support to our customers whenever they need it.

We noticed that many of our customers usually ask the same set of questions. So, we compiled an online knowledgebase of all the frequently asked questions by the customers with their respective answers. With this online knowledgebase system in place, the customers became were very happy to have the answers to their questions online in seconds and we were delighted because our customer service improved and support time was reduced.

Improve Customer Service and Reduce Support Time

With our aim to help people manage their workflow and to improve customer service, we have developed phpkb 1.0, a professional knowledgebase content management system online so that webmasters all over the globe can provide 24/7, quick and quality support to their customers. If you are doing an online business, you will have customers and customers always have questions about your products or services. It is their right to ask questions and it is your duty to provide them support whenever they need. phpkb helps you to create an online knowledge base of your products or services in an easy way and it helps your customers to find answers to their questions in a self-serve manner.

Knowledgebase content remains under your control via an administration section so that you can add new questions to it, manage already stored questions and configure various settings of the knowledgebase system whenever you want. This way, it helps you to improve customer service and reduce support time, the time which you can invest into other useful things and still keeping your customers happy.