Online Support & FAQ Software - PHP Knowledge Base Script

The benefits to you and your business are limited only by the use you make of knowledge management. PHPKB Knowledge Base system provides you with the opportunity to maximise these benefits. It is the best Knowledge Base Solution for everyone.

• Provide 24/7 Online Support
  
  A professionally managed customer support knowledgebase system like PHPKB serves your customers and website visitors even when your offices are closed and you are not there to answer the support questions. Since a knowledgebase is a collection of all the frequently asked questions by the people about your services, so website visitors and customers get the answers to their questions 24 hours a day, 7 days a week and 365 days a year provided you have created a very nice set of frequently asked question-answers in your knowledgebase and your website is up and running.
  
  
• Reduce Support Time
  
  Reduce support time and provide answers to your customers questions quickly, with the most time-saving knowledge base anywhere!
  
  
• Improve Customer Service
  
  Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. If you are selling products and services online then make it sure you have a professional knowledge base system that contains all the frequently asked questions by visitors and customers in a categorized manned which is easy to navigate so that people can find answers to their questions in an easy way.
  
  
• Based on Open Source Software - Lower Cost
  
  PHPKB Knowledge Base Software uses open source software technologies like PHP and MySQL. Since PHPKB is a php based knowledge base software so it will work on any platform. It really doesn't matter whether you are hosted on Windows or Linux or BSD. Also, no knowledge of PHP or MySQL is required in order to install PHPKB Knowledge Base Software.
  
  We also go an extra level and provide remote installation service absolutely free.
  
  
• Increase Customers Trust
  
  When a customer looks at the professionally managed FAQ system, Knowledge Base for Customer Support, he becomes more confident about your services and trusts you more.
  
  
• Self-Service Customer Support (Self Assist)
  
  Help your customers help themselves. Intelligent Knowledge Base, with Active Search and Browse capabilities, dynamically structured and continuously expanded by analyzing customer behavior, assures maximum accessibility to appropriate answers.
  
  
• PHPKB + AdSense = $$$
  
  Start your own profitable content-driven web site now with PHPKB Software! PHPKB Software has built in support for displaying adsense ads. PHPKB provides seamless integration of AdSense codes into your Knowledge Base Article System. It's Auto Insert feature inserts AdSense codes into each article so that you can profit from visitors clicking on your ads. All you need to do is to simply specify your AdSense ID in the manage settings screen of Admin control panel.
  
  
• Knowledge Management
  
  Customer-driven Knowledge Base, automatically restructured according to customer interactions, always keeping the most up-to-date and relevant information at the top. Each answer can be dynamically added to the knowledge base, decreasing human involvement over time.
  
  
• Increase Customer Satisfaction
  
  Customers are more satisfied since they usually get the answers to their queries/questions in your knowledge base quickly so there is high probability of them become returning customers.
  
  
• Increase Search Engine Rankings
  
  Having a professionally managed customer support knowledgebase system in place increase the chances of higher search engine rankings. Since your website is full of customer support questions & answers, you get lot of pages of the relevant keywords and this data attracts the search engines, leading to higher search engine rankings.
  
  
• Quickly Update Product Information
  
  Whenever you have any new release of your service or products, you can create relevant knowledgebase article about what changes are done, which new features are added so that the website visitors or customers who visits the knowledgebase section can get the information as soon as possible. This way it becomes easy for you to quickly update the product information on your website.
  
  
• Save Time and Money
  
  Cut down your support cost. Saves your time and money as more visitors find the answer to their questions quickly on your website. Have you ever guessed why all major hosting and big companies like Microsoft, Yahoo, Google use Knowledge base for providing support?
  
  
• Special Pricing for Non-Profits
  
  Qualified educational & non-profit organizations receive a 40% discount on all purchases of PHPKB Knowledge Base Script. We are pleased to offer this discount to Educational Institutions, Non Profit Organizations and Associations. We know how much you need to manage your knowledgebase content and because of that we’re offering a 40% discount anytime you purchase from us.
  
  
• Price Protection
  
  The price of PHPKB Knowledge Base Software will only go up, not down, since new features, R&D etc require additional revenue for funding. Our valid customers are protected from such price increases because all upgrades for 1 year from the date of purchase are Free. But for those who hesitate to buy, the price of software can increase by the time when they decide to buy it. So buy now and get upgrades free for one year!
  
  
• Current up-to-date Information
  
  PHPKB knowledgebase builder is a dynamic system. It is not a static, published database. It reflects all workflow transactions and all new information as soon as it is entered and approved.

PHPKB Knowledge Base Management System can be used at Customer Support Help Desk, Call Centre, Enterprise Intranet & at any departments where knowledge is important.

Benefits For Customer Support Helpdesks

1. Reduced Number of Calls.
2. Reduced Call Durations.
3. Improved rate of first contact call resolutions.
4. Reduced call escalations from first line to second line.
5. Improved Customer Satisfaction.
6. Time & Money Savings.
7. 24/7 Self Service Customer Support.

Benefits For Call Centres

By implementing self-help to customers and a search engine on a call centre the typical call centre can expect to gain significant efficiency and cost savings in the following areas:

1. Improved rate of first contact call resolutions.
2. Improvded accuracy of information provided.
3. Reduced call durations.
4. Reduced number of calls since self service customer support is implemented.
5. Decreased training time for new call centre employees.
6. Faster deployment of corporate information.
7. Genuine dynamic FAQs for fast access to common solutions.

Benefits for Enterprises

Benefits for the enterprise include but not limited to:

1. Sophisticated access rights to restrict who can view what data.
2. Functionality to get answers from Superuser (Knowledge Base Administrators) quickly and efficiently.
3. Searching facility on the enterprise intranet for quick access to knowledgebase – no client install necessary.

Areas in the organisation where PHPKB Knowledge Base System could make substantial benefits

1. Training departments
2. Human resources
3. Helpdesk
4. Call Centres
5. Legal Departments
6. Traffic Law Departments to provide the answers of frequently asked questions to the public.
7. Any departments where knowledge is important

View our Online Demo to see how phpkb can help you reduce your customer support time & improve customer service.