Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

Accessibility can be thought of as "providing access regardless of the situation or circumstances." In the context of the World Wide Web, accessibility is a measure of how easy it is to access, read, and understand the content of a Website.

Normally a file that is attached to an e-mail. Some attachments are executable programs that can harm your computer by infecting it with a virus or worm. If you are not sure what the attachment is, it is safer to not open it.