Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

Business to Business. Products and services designed to be sold to other businesses.

Business To Consumer. Products and services designed to be sold to the general public.

The practice of comparing the performance of your organisation, department or function against the performance of 'the best' - whether they be other organisations, industry standards or internal departments. The aim is to look at how well you are doing compared to others in the same field or industry, and to learn from their best practices as a basis for improving your own.

A process or methodology that has been proven to work well and produce good results, and is therefore recommended as a model. Some people prefer to use the term 'good practice' as in reality it is debateable whether there is a single 'best' approach.

A breadcrumb is a navigation trail that leads from the user?s current location in your web site, back to the home page. This is useful for larger web sites that have deeply nested pages or sections in their site.

Example: Home > All Categories > Pre Sales Questions

Software that translates digital information into pictures and text so that you can view them on your computer. Some commonly used browsers are Internet Explorer, Mozilla FireFox, Opera and Netscape.