Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

Software that protects an organisation's computer systems from problems such as viruses that can be carried by internet technologies or hackers seeking to gain unauthorised access.

Software from Macromedia (Now Adobe) that is popular for animations used on websites. It requires the Flash plug-in which most modern browsers include.