Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

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Knowledge Base Article
Individual article in a knowledge base

A knowledge base is a centralized repository for information.
An integral component of knowledge management systems, a knowledge base is used to optimise information collection, organization, and retrieval for an organization, or for the general public.
A well-organized knowledge base can save enterprise money by decreasing the amount of employee time spent on answering repeated customer questions. As a customer relationship management (CRM) tool, a knowledge base can give customers easy access to information that would otherwise require contact with an organization's staff; as a rule, this capacity should make the interaction simpler for both the customer and the organization. A number of software applications are available that allow users to create their own knowledge bases, either separately (these are usually called knowledge management software) or as part of another application, such as a CRM package.

In general, a knowledge base is not a static collection of information, but a dynamic resource that may itself have the capacity to learn, as part of an artificial intelligence (AI) expert system, for example.

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Search Engine Optimization
The technique to get better page rankings in search engines.

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This glossary terms is as its term implies.

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