PHPKB knowledge base software comes with a variety of feedback channels to receive feedback from the users of your knowledge base. It allows your knowledge base visitors to:
- Rate the articles (on a scale of 1 to 5 stars)
- Post comments on articles. Comments can be set to auto-approve and displayed immediately, or to pending so they require approval by an administrator before they become visible to everyone.
This feature allows you to moderate clients' feedback before their comments are published. All the commentes posted by end users are moderated before they are published to the knowledge base. You can also turn off this feature from admin section so that comments do not require moderation before getting published.
Visitors can subscribe to specific articles, entire knowledge base via email to stay in touch with your knowledge base.