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What is new in version 7 of PHPKB knowledge base software?

We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 are available in the product summary for the release. We hope the new features will entice organizations to leverage 'PHPKB Knowledge Management Software' internally to help employees locate information to answer customer questions or externally for web self-service.

PHPKB 7 Beta Release

You may wish to take a look at our official newsletter (sent to all customers) announcing the beta release information of PHPKB 7.0 at the link below. It also contains beta version URL and login details to test PHPKB 7.0 Beta Release.
The introduction of PHPKB 7.0 creates new opportunities for organizations to efficiently harness their content to empower their customers and front-line employees. The new release includes a long list of new features mentioned below.

Important Information
Please Note that PHPKB 7.0 will be released on February 18, 2013. All PHPKB 6.0 customers that hold an active support subscription would be eligible to get free upgrade to PHPKB 7.0 when it is released. For those, who do not have an active support subscription, they still have a chance to renew your support and maintenance subscription right now and become eligible for free upgrade to version 7.0 when it is officially released. Please use the link below and purchase the premium support subscription renewal (billed annually).


If you have any questions, please feel free to contact the sales team.
Have a look at some of the most exciting features in upcoming release of PHPKB software.

What's new in PHPKB 7.0?

The features mentioned below are a part of both Standard as well as Enterprise Editions in version 7.0.
  1. Implemented TinyMCE as the new WYSIWYG HTML Editor for authoring articles.
  2. Category wise access for admin users (writer, trusted-writer and editor) so that they can operate only in the categories that are assigned to their admin group.
  3. Facility for admin users to login on the front-end knowledge base area using the same username and password as that of thier admin account.
  4. Facility to upload attachment files during article create/edit operations.
  5. Facility to convert a public category to private and vice-versa.
  6. Subscribe to category feature for users so that they can subscribe to a category of their choice to receive email notifications whenever a new article is published under that category.
  7. Added TreeView display for categories on the public area.
  8. Added 3 layout themes for the knowledge base homepage.
  9. Added 2 layout themes for the front-end article display page.
  10. Auto-Save facility during article creation and modification that saves a copy of the content at regular time intervals to prevent loss of unsaved data and/or changes in case of a session timeout.
  11. Article Link Management.
  12. Facility to remove expiry date of an article if it was set previously.
  13. Added publish date feature for articles so that an article gets published on the specified date.
  14. Added expiry date feature for news and announcements.
  15. Added Syntax Highlighter Tool in the new WYSIWYG Editor to highlight the source code syntax of various programming languages.
  16. Highlight search terms in the article content when user clicks through search results.
  17. Inherit "Group Permissions" for accessing private categories from existing users while creating a new user or modifying an existing user.
  18. Facility to whitelist user(s) for comments section to auto-approve comments posted by them. The comments submitted by a whitelisted user will not require approval before publishing.
  19. Facility to restrict access to the knowledge base for only logged in users.
  20. Significant improvements in performance.
The upcoming features that are exclusive to Enterprise Editions of PHPKB 7.0 are:
  1. IP Range based login restrictions
  2. Time based login restrictions
  3. Complete log for all actions carried out in the admin control panel
  4. Complete log of user login sessions
  5. Ticket history for end users so that they can login and track the progress of all submitted tickets
  6. Download log for attachment files

PHPKB 7.0 introduces a new and easier way to insert article links while creating or modifying a knowledge base article. Links to other articles are created using a specific syntax, called "link marker". This not only helps in keeping links organized but also makes the link management between articles easy. There is a new button on the WYSIWYG HTML Article Editor. For example, "Article A” is linked within the content of "Article B”, "Article C” and you try to delete Article A, the PHPKB software will not only warns you but also gives you the list of articles where there is a link to "Article A”. You can then decide either to keep the article A in the system or delete it forcefully.


The auto-save is a new feature that automatically saves a snapshot of your article automatically, helping to reduce the risk or impact of data loss in case of a session timeout, crash or freeze! This feature can be turned on/off from the settings page. The Auto-saving is done in predefined time interval which is configurable via the settings page of admin control panel. Apart from that, there is also an option to manually auto-save the work-in-progress by pressing CTRL+S keys while working in the WYSIWYG Editor. The 'Last Saved' duration is recorded and presented in real-time above the WYSIWYG editor as show below.

Autosave Article
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