What is new in version 7 of PHPKB knowledge base software?
Article Number: 44 | Rating: 4.9/5 from 13 votes | Last Updated: Fri, Feb 8, 2013 at 3:17 AM
|We have majorly revamped our knowledge platform, PHPKB. The upcoming release i.e PHPKB 7.0, is the most significant release so far. A summary of all the new features in PHPKB 7.0 are available in the product summary for the release. We hope the new features will entice organizations to leverage 'PHPKB Knowledge Management Software' internally to help employees locate information to answer customer questions or externally for web self-service.
You may wish to take a look at our official newsletter (sent to all customers) announcing the beta release information of PHPKB 7.0 at the link below. It also contains beta version URL and login details to test PHPKB 7.0 Beta Release.
The introduction of PHPKB 7.0 creates new opportunities for organizations to efficiently harness their content to empower their customers and front-line employees. The new release includes a long list of new features mentioned below.
Please Note that PHPKB 7.0 will be released on February 18, 2013. All PHPKB 6.0 customers that hold an active support subscription would be eligible to get free upgrade to PHPKB 7.0 when it is released. For those, who do not have an active support subscription, they still have a chance to renew your support and maintenance subscription right now and become eligible for free upgrade to version 7.0 when it is officially released. Please use the link below and purchase the premium support subscription renewal (billed annually).
If you have any questions, please feel free to contact the sales team.
Have a look at some of the most exciting features in upcoming release of PHPKB software.
What's new in PHPKB 7.0?
The features mentioned below are a part of both Standard as well as Enterprise Editions in version 7.0.
The upcoming features that are exclusive to Enterprise Editions of PHPKB 7.0 are:
PHPKB 7.0 introduces a new and easier way to insert article links while creating or modifying a knowledge base article. Links to other articles are created using a specific syntax, called "link marker". This not only helps in keeping links organized but also makes the link management between articles easy. There is a new button on the WYSIWYG HTML Article Editor. For example, "Article A” is linked within the content of "Article B”, "Article C” and you try to delete Article A, the PHPKB software will not only warns you but also gives you the list of articles where there is a link to "Article A”. You can then decide either to keep the article A in the system or delete it forcefully.
The auto-save is a new feature that automatically saves a snapshot of your article automatically, helping to reduce the risk or impact of data loss in case of a session timeout, crash or freeze! This feature can be turned on/off from the settings page. The Auto-saving is done in predefined time interval which is configurable via the settings page of admin control panel. Apart from that, there is also an option to manually auto-save the work-in-progress by pressing CTRL+S keys while working in the WYSIWYG Editor. The 'Last Saved' duration is recorded and presented in real-time above the WYSIWYG editor as show below.
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