Home » Categories » Pre-Sales FAQ

When does my support & maintenance subscription start?

You can find the details about support and maintenance period of PHPKB knowledge base software below:

  • New License: Your 12 month free software support & maintenance period will commence from the date of payment confirmation.
  • Upgrade: Your 12 month software support & maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.
  • Support & Maintenance Renewal: Your 12 month support & maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
How often are product updates released?
Viewed 1681 times since Thu, Sep 1, 2011
Is the license a life time license? Do I have to pay any additional fees?
Viewed 1943 times since Sat, Aug 6, 2011
How many installations can I make with a single license?
Viewed 1729 times since Fri, Aug 5, 2011
Installing ionCube Loader on Microsoft Windows Server
Viewed 16748 times since Thu, Aug 15, 2013
Can we modify our copy of PHPKB knowledge base software?
Viewed 2166 times since Sat, Mar 3, 2012
Do you offer other methods of payment besides credit cards or PayPal?
Viewed 1789 times since Sat, Aug 6, 2011