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How to update credit card details at 2CheckOut for your order?
Viewed 2126 times since Fri, Jan 8, 2016
Updating your credit card never has been easier, you can do so at the following web page You will be asked for the "First 6 and Last 2 digits" of the Credit Card used previously.... Read More
Getting Authorization Failed Message While Ordering the License
Viewed 1120 times since Tue, Aug 9, 2016
If you're getting "Authorization Failed" message on checkout page while ordering the software license, then it is most likely your credit card company declining the transaction. Typically when this happens for a buyer, we instruct them to... Read More
What is your cancellation and refund policy for subscription of hosted license customers?
Viewed 762 times since Fri, Dec 2, 2016
We believe that you will be pleased with your hosted knowledge base subscription with us, but in case you want to cancel, please notify us and we will stop billing for the next billing cycle. At that point we will remove your hosted KB and delete all... Read More