PHPKB Knowledge Base Software - Installation Tutorial
Viewed 29922 times since Fri, Aug 12, 2011
PHPKB knowledge base software is extremely easy and straight forward to install. You just need to upload the files from the archive, navigate to the URL, and follow the installer. In this tutorial, we are going to cover the installation step by step.... Read More
How to backup and restore the knowledge base data?
Viewed 3292 times since Sat, Jun 23, 2012
You may want to backup your knowledge base data from time to time or on a regular basis. Also, it is strongly advised that you should backup your knowledge base data before updating PHPKB to a newer version, because otherwise you could lose your data... Read More
Installation of the Attachment Indexing plugins
Viewed 53209 times since Tue, Feb 12, 2013
PHPKB knowledge base software is able to index text content of the files attached to knowledge base articles in order to make them searchable. Attachment indexing is supported in all editions of PHPKB knowledge base software. Some documents types... Read More
How to motivate people to contribute to a Knowledge Sharing System?
Viewed 30201 times since Mon, Nov 7, 2011
These seven practical tips show how to get people to willingly contribute to building your organization's fund of knowledge. These tips are very effective to encourage users to share knowledge with others using the knowledge sharing system. ... Read More
URL Rewriting on IIS7 with PHPKB Knowledge Base Software
Viewed 13017 times since Mon, Jan 28, 2013
If you are facing the URL rewriting problem on a windows server, please note that II7 does not support .HTACCESS file syntax for URL rewriting. For earlier versions of IIS (less than 7), you need a tool called ISAPI_ReWrite from HeliconTech which... Read More
Article Links - Adding a link to an article in the knowledge base
Viewed 6077 times since Wed, Jan 30, 2013
Problem- When I try to enter a hyperlink in my article, the functionality works fine, but I have to know the URL to the article I want to link to, so I can manually enter the path in hyperlink. Is there any way I can browse existing articles using a... Read More
How to use Import From HTML Module?
Viewed 3986 times since Fri, Nov 9, 2012
Please refer to the instructions below on how to use the "Import From HTML" module to import the HTML documents as articles in your knowledge base. It is an optional module available as a paid add-on to PHPKB knowledge base software. DOC to... Read More
I receive an Internal Server Error or HTTP 500 message
Viewed 3185 times since Wed, Dec 5, 2012
If you have just installed or trying to install the PHPKB Knowledge Base Software on your site and you're receiving an Internal Server Error or HTTP 500 error, there are two likely causes: Your hosting provider's web server's... Read More