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Difference between Wiki and Knowledge Base Software
Viewed 10038 times since Sat, Sep 3, 2011
Professional knowledge base software offers several advantages over Wiki software. Have a look at some of them below. Knowledge Base Software vs Wiki Software Wiki software do not allow you to have both public as well as private content for the end... Read More
What is new in PHPKB 6 knowledge base software?
Viewed 2370 times since Fri, Nov 6, 2009
It gives us immense pleasure to proudly announce the release of 'PHPKB 6', the latest version of our knowledge base software. Our developers have been hard at work improving 'PHPKB', the leading knowledge base software. The new... Read More
Is there a trial/development license available?
Viewed 1487 times since Sat, Oct 29, 2011
We are planning our customer support portal and would like to use PHPKB for our knowledge base. We will be installing the KB on our server. Is there a trial/development license that you can give us to use while we perform the work of integrating... Read More
Which educational organizations are using PHPKB?
Viewed 1259 times since Thu, Dec 22, 2011
PHPKB knowledge base software is already being used in some of the best universities and academic institutions of the world. Some of them are listed below. Hong Kong University of Science & Technology - Hong Kong (http://www.ust.hk) Texas... Read More
Can I download and evaluate product before purchasing it?
Viewed 1210 times since Sat, Aug 6, 2011
Due to the nature of open (non-encoded) source code, we are unable to offer a downloadable trial demo of our knowledge base software however, we can offer a 15-day private online hosted trial of the software at one of our test servers so that you can... Read More
Does PHPKB support multiple languages, including RTL?
Viewed 1210 times since Sat, Aug 6, 2011
Yes, the multi-language (ML) versions of both Standard and Enterprise editions allow you to setup your knowledge base in multiple languages. PHPKB (ML version) has in built support for all character sets and orientations (right to left and left to... Read More
How does your license system work?
Viewed 1153 times since Sat, Aug 6, 2011
The license system of PHPKB knowledge base software is based on the number of required admin users. An admin user account is a user that would be able to login to the admin area, create/manage articles, and be an admin, author or editor. They include... Read More
Do you offer discounts for non-profit or educational organizations?
Viewed 979 times since Sat, Aug 6, 2011
We offer 25% discount on Standard and Enterprise edition to schools, colleges, universities and non-profit organizations. To request a non-profit discount you need to send us an official e-mail from your organization's account. We may also... Read More
Can I bring my data from another knowledge base system to PHPKB?
Viewed 646 times since Thu, Nov 15, 2012
Of course, depending on the knowledge base system you are upgrading from. We created a utility called "Data Import Module" that automates the process of importing your data from another KB system to PHPKB. We already have a number of data import... Read More
Permissions & Rights assigned to various Admin User Levels
Viewed 3705 times since Thu, Sep 15, 2011
Please refer to the chart below to know about premissions assigned to each user-level of administrator account in PHPKB Knowledge Base Software. Permissions Superuser Editor Writer Add New Category ... Read More
Can we modify our copy of PHPKB knowledge base software?
Viewed 1164 times since Sat, Mar 3, 2012
The source code of PHPKB knowledge base software is open for editing (not licensed as open source) and can be modified for internal use only. Our product is commercial in nature and does not operate under the standard open source license, so while... Read More
How do related articles work in PHPKB?
Viewed 1079 times since Thu, Sep 1, 2011
PHPKB knowledge base software use its built-in functions to automatically detect and display related articles for each knowledge base article you post. Read More
Can a question have multiple categories in the knowledge base?
Viewed 1073 times since Wed, Aug 10, 2011
Yes, PHPKB knowledge base software has this feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding... Read More
When does my support & maintenance subscription start?
Viewed 984 times since Sun, Aug 7, 2011
You can find the details about support and maintenance period of PHPKB knowledge base software below: New License: Your 12 month free software support & maintenance period will commence from the date of payment confirmation. Upgrade: Your... Read More
How often are product updates released?
Viewed 968 times since Thu, Sep 1, 2011
Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase our knowledge base software, you are entitled to free product... Read More
Do you offer other methods of payment besides credit cards or PayPal?
Viewed 950 times since Sat, Aug 6, 2011
We accept Western Union and direct bank wire (wire transfer). For more information regarding these forms of payment, please contact us. Read More
How do I receive the software after purchase?
Viewed 949 times since Fri, Aug 5, 2011
Your software license will be e-mailed to you as soon as your purchase has been verified. In most of the cases, licenses are sent out the same day as your purchase. As soon as your order has been verified, you will receive two emails from us at the... Read More
How many installations can I make with a single license?
Viewed 942 times since Fri, Aug 5, 2011
Each license of PHPKB knowledge base software permits you to install the software once. However, you may create a single additional test installation for testing purposes only. Any test installation of this kind must be password protected, and access... Read More
Is the license a life time license? Do I have to pay any additional fees?
Viewed 928 times since Sat, Aug 6, 2011
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software, only for support and upgrades package which is optional. Read More
How soon can I download the software after payment?
Viewed 924 times since Fri, Aug 5, 2011
Download link is sent (via email) once an order has been verified and approved. The verification & approval process usually takes 2 to 5 hours but sometimes may be longer or a lot less. Our payment processing company performs a fraud check of the... Read More
Is there a maximum number of articles or categories that I can create?
Viewed 899 times since Sat, Aug 6, 2011
No. You can create an unlimited amount of articles, categories, sub-categories, news items and other content types such as glossary terms in PHPKB knowledge base software, regardless of which edition and license you purchase. Read More
How do we pay using a MasterCard for the order?
Viewed 307 times since Thu, Dec 13, 2012
Problem: We tried purchasing this PHPKB knowledge base software with a credit card, but unfortunately the only credit cards we have are MasterCard, and our purchasing department told me that you do not accept MasterCard. Would you accept a check? I... Read More
Is it possible to force users to login in order to see KB content?
Viewed 232 times since Wed, Feb 13, 2013
Yes, this facility in present in version 7 of PHPKB knowledge base software so that you can restrict the access to knowledge base for only logged in users. Please refer to the steps below to enable that setting. Login to the admin control panel.... Read More