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Can a question have multiple categories in the knowledge base?
Viewed 8251 times since Wed, Aug 10, 2011
Yes, PHPKB knowledge base software has this feature so that a knowledge base article can be contained within multiple categories. Having a knowledge base article appear under all appropriate categories improves the chance of your customers finding... Read More
Can we modify our copy of PHPKB knowledge base software?
Viewed 8275 times since Sat, Mar 3, 2012
The source code of PHPKB knowledge base software is open for editing (not licensed as open source) and can be modified for internal use only. Our product is commercial in nature and does not operate under the standard open source license, so while... Read More
Comparison and Benefits of PHPKB over SharePoint
Viewed 7867 times since Mon, Jul 21, 2014
Microsoft SharePoint is software for servers that enables users to share documents within an organization. Companies planning to create a knowledge base will most likely consider using SharePoint rather than trying a specialized knowledge management... Read More
Do you offer other methods of payment besides credit cards or PayPal?
Viewed 7279 times since Sat, Aug 6, 2011
We accept Western Union and direct bank wire (wire transfer). For more information regarding these forms of payment, please contact us. Read More
Hosted Knowledge Base Service - Answers to commonly asked questions
Viewed 1974 times since Wed, Mar 2, 2016
Our hosted license is a perfect solution for anyone who wants to use our scripts, but doesn't want or cannot install them on their own hosting account. Hosted License FAQs What are the requirements?There are no special requirements, since the... Read More
How do I receive the software after purchase?
Viewed 7492 times since Fri, Aug 5, 2011
Your software license will be e-mailed to you as soon as your purchase has been verified. In most of the cases, licenses are sent out the same day as your purchase. As soon as your order has been verified, you will receive two emails from us at the... Read More
How do related articles work in PHPKB?
Viewed 8807 times since Thu, Sep 1, 2011
PHPKB knowledge base software use its built-in functions to automatically detect and display related articles for each knowledge base article you post. Read More
How do we pay using a MasterCard for the order?
Viewed 9337 times since Thu, Dec 13, 2012
Problem: We tried purchasing this PHPKB knowledge base software with a credit card, but unfortunately the only credit cards we have are MasterCard, and our purchasing department told me that you do not accept MasterCard. Would you accept a check? I... Read More
How many installations can I make with a single license?
Viewed 8043 times since Fri, Aug 5, 2011
Each license of PHPKB knowledge base software permits you to install the software once. However, you may create a single additional test installation for testing purposes only. Any test installation of this kind must be password protected, and access... Read More
How often are product updates released?
Viewed 7315 times since Thu, Sep 1, 2011
Product updates (which include bug fixes) are generally released every 4-8 weeks. Product upgrades (which include new features) are generally released every 2-6 months. When you purchase our knowledge base software, you are entitled to free product... Read More
How soon can I download the software after payment?
Viewed 8262 times since Fri, Aug 5, 2011
Download link is sent (via email) once an order has been verified and approved. The verification & approval process usually takes 2 to 5 hours but sometimes may be longer or a lot less. Our payment processing company performs a fraud check of the... Read More
Installing ionCube Loader on Microsoft Windows Server
Viewed 53674 times since Thu, Aug 15, 2013
This brief tutorial will teach you how to install and configure ionCube loaders on Microsoft Windows Server. The evaluation copy of PHPKB knowledge base software has encoded source code and it requires ionCube loaders to be installed on the web... Read More
Is it possible to force users to login in order to see KB content?
Viewed 6907 times since Wed, Feb 13, 2013
Yes, this facility in present in version 7 of PHPKB knowledge base software so that you can restrict the access to knowledge base for only logged in users. Please refer to the steps below to enable that setting. Login to the admin control panel.... Read More
Is the license a life time license? Do I have to pay any additional fees?
Viewed 9247 times since Sat, Aug 6, 2011
The license you purchase is a lifetime license, and you do NOT need to pay license fees at any time after your purchase. There are no additional monthly or yearly fees to use the software, only for support and upgrades package which is optional. Read More
Is there a maximum number of articles or categories that I can create?
Viewed 8075 times since Sat, Aug 6, 2011
No. You can create an unlimited amount of articles, categories, sub-categories, news items and other content types such as glossary terms in PHPKB knowledge base software, regardless of which edition and license you purchase. Read More
When does my support & maintenance subscription start?
Viewed 8004 times since Sun, Aug 7, 2011
You can find the details about support and maintenance period of PHPKB knowledge base software below: New License: Your 12 month free software support & maintenance period will commence from the date of payment confirmation. Upgrade: Your... Read More