How to Upgrade from PHPKB 6 to PHPKB 7 or PHPKB 7.5?
Viewed 8494 times since Wed, Feb 27, 2013
This information is for all PHPKB customers those would like to upgrade from PHPKB 6.0.x to PHPKB 7.0. We are pleased to announce that we have rolled out the PHPKB 7 upgrade in the customer area of our website and you can download it depending upon... Read More
How to Upgrade from PHPKB 7 to 7.5?
Viewed 5783 times since Tue, Oct 29, 2013
This information is applicable only to the customers that are already using any edition of PHPKB 7.0 and would like to upgrade from PHPKB 7.0 to PHPKB 7.5. If you are a PHPKB 7.0 customer with an active support and maintenance subscription, then you... Read More
How to enable mbstring in PHP?
Viewed 195782 times since Wed, Feb 6, 2013
It is required to have PHP enabled with mbstring (multi-byte string) support for storing and displaying multi-byte characters in PHPKB software. The installation wizard of the multi-language editions of PHPKB knowledge base software will... Read More
How do I migrate/move my installation of PHPKB to another server?
Viewed 7960 times since Sat, May 12, 2012
Completing this is a fairly straight forward process that you can accomplish with the steps given below. Download all the files of your current installation. Use a tool such as phpMyAdmin (generally available through your hosting control panel... Read More
How can I purchase a maintenance renewal?
Viewed 7729 times since Mon, Aug 8, 2011
To order a maintenance renewal, please complete the secure online order form. Using the order form, you can renew a product that you are associated with or provide us with the details of the product which you wish to renew. Once that is done, a quote... Read More
What is software maintenance?
Viewed 7226 times since Mon, Aug 8, 2011
Software maintenance covers access to any relevant support and software updates for your license of PHPKB knowledge base software. All commercial and academic licenses include 12 months of free maintenance (commencing from the date of purchase). Read More
Why should I renew my software maintenance?
Viewed 7164 times since Mon, Aug 8, 2011
Renewing your software maintenance & support subscription is entirely optional, but it will ensure your continued access to the following great benefits: Technical Support Software Updates Peace of mind Another option that might be available... Read More
Can I use the PHPKB software without active support subscription?
Viewed 5927 times since Mon, Aug 8, 2011
Yes, you can continue to use your knowledge base software even after the active support & maintenance period expires. As all commercial and academic licenses are perpetual, you can use your software into perpetuity. Do keep in mind that software... Read More
Can I purchase more than 12 months of software maintenance?
Viewed 5916 times since Mon, Aug 8, 2011
Yes, you can purchase and hold a maximum of 3 years worth of active software maintenance for any one license of the PHPKB knowledge base software. You have the option to buy an extra 2 years (24 months) of support & maintenance subscription ... Read More
Can I transfer my license to another domain?
Viewed 5501 times since Mon, Aug 29, 2011
Yes, We understand that your existing domain name is no longer in use and you would like to transfer everything over to the new domain. First, you should uninstall PHPKB from its current location. Then contact us to transfer your license before... Read More
How to enable text selection and copying on article page?
Viewed 5199 times since Thu, Jan 22, 2015
There is a setting called "Enable Article Select Copy" that you can find under "Tools - Miscellaneous Settings" page of the admin area as shown in the image below. Just turn ON that setting and you would be able to select and copy text on article... Read More
Support Subscription Renewal - Commonly Asked Questions
Viewed 4231 times since Wed, Jun 25, 2014
Question 1: What is the renewal cost? Is it 1 year or do you have for more than 1 year? If so what will be the savings if renewed for more than a year? Answer: Renewal cost is $105 for 1 year support subscription. You can buy up to 3 years of support... Read More
SEO Friendly URLs Not Working
Viewed 3135 times since Fri, Mar 18, 2016
Here are some of the most common reason why SEO Friendly URLs are not working for PHPKB knowledge base software on your server (assuming you are running Apache as your web server). 1) Your site is in a sub-directory, or you're using an Alias,... Read More