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Glossary of Terms

Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.

Knowledge Base Software
A knowledge base (abbreviated KB) software is a special kind of system for knowledge management, providing the means for the computerized collection, organization, and retrieval of knowledge. A knowledge base can also be defined as a collection of data representing related experiences, their results in the form of problems and solutions.
KPI
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. Organizations use KPIs to evaluate their success at reaching targets.

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