PHP Knowledge Base Script - Online Support & FAQ Software

1. Completely Re-brandable (Private Label) Knowledge Base System
   
   PHPKB Knowledge Base Script comes with full source code. The Source code is commented and is not encrypted which means you can change the PHPKB Knowledgebase files to your needs whenever you desire. You are free to modify the source code to suit your requirements. You are free to remove our logo and use your own logo. You can customize the script files to change the look and feel according to your website's color scheme.
   
   
2. Multilanguage Support
   
   PHPKB version 2.0 supports multiple languages including the ability to create language files from the admin control panel, manage languages, edit them online, save them, assign language translators, create language translators, manage translator accounts etc. Version 2.0 has the support for creation of language files and detection of user’s browser language so that the knowledgebase content can be displayed in the detected language. PHPKB version 2.0 comes with the default English language file however you will have the facility to create language files for the languages of your choice and translate the content yourself using admin control panel of PHPKB 2.0.
   
   
3. Knowledge Base Management with Ease of Use
   
   PHPKB is the most User Friendly and Administrator friendly knowledgebase system available today. Intuitive public and administrative sections mean there is little to no learning curve. Build an accessible knowledge base that can be readily understood. Our dynamic user friendly interface allows you to easily organize and manage your knowledge base questions/articles.
   
   
4. Unlimited Category Depth
   
   PHPKB knowledgebase script allows you to create unlimited categories and sub-categories under them so that you can categorize your knowledge base content in the best possible way.
   
   
5. Categorized Display, Easy to Navigate
   
   The Knowledgebase articles are displayed in a categorized way which makes it easy for the customers and website visitors to navigate the knowledge base and find the answer to their question in less amount of time.
   
   
6. Category Descriptions
   
   Each category can be assigned a text description that will help the users to know more details about that category. This description will appear under each category in the PHPKB knowledge base.
   
   
7. Search Knowledgebase
   
   Powerful search capability allows your users to search for the relevant content inside the knowledgebase. Full text search feature allows searching within question/article title, description and content.
   
   
8. User Groups Support & Protected Categories
   
   PHPKB software offers built-in support for user groups & protected categories along with powerful user-group permissions. Protected categories can contain content which is not accessible to public users i.e. visitors. You as an administrator can create user-groups and assign employees/members to those groups. With the support of user-groups, you can limit which content in your knowledge base different members/users can see based on which group they belong to and which areas (protected categories) of your knowledge base that user group can access.
   
   
9. WYSIWYG HTML Editor
   
   MS Word like toolbar allows knowledgebase article text to be easily formatted. The built-in powerful WYSIWYG ("What you see is what you get") HTML Editor allows you to quickly create and edit your articles as if you were using a word processor or HTML Editor. WYSIWYG Editor used in PHPKB knowledge Base Software is the most unique online HTML Editor which provides advanced editing facilities designed to create stylish content. "Advanced" doesn't mean complicated. All dialogs provide you with an easy to use interface.
   
   
   
   
10. Quick-Edit Articles
    
    Quick-Edit feature allows you to make changes to articles/questions in your knowledge base from the public area of your knowledge base when you're logged in as an super-user/administrator. A special link titled "Edit Article" appears in the article/question view page when you are viewing the article/question as a superuser/administrator. You can click on this link to go directly to the edit article/question page where you can make required changes to the article and save the updated version.
    
    
11. Google Adsense Optimized Article Management Solution
    
    PHPKB provides seamless integration of AdSense codes into your Knowledge Base Article System. It's Auto Insert feature inserts AdSense codes into each article automatically so that you can profit from visitors clicking on your ads. All you need to do is to simply specify your AdSense ID in the manage settings screen of Admin control panel. What most article management or news management softwares fail to do is to provide webmaster with seamless integration of AdSense codes into the system. We have developed the PHPKB system with the mind of our customers in order to accomplish this. PHPKB automatically inserts the AdSense codes into your knowledge base articles without you having to manual add those codes into the articles. Our auto Adsense Code Insert feature does the job of automatically inserting the AdSense codes into every page of the article and all you need to do is to simply edit the AdSense settings in the admin panel and that's it! Just imagine the Adsense units color blended with rest of website to get maximum click through rate!
    
    
12. IQS (Instant Questions Suggestions) System powered by AJAX Technology
    
    Since version 1.5, PHPKB knowledge base system is powered with IQS (Instant Questions Suggestions) based on AJAX technology that displays instant suggestions as the visitor types something in the content box of the contact us page. When a visitor asks a question from your knowledge base, PHPKB automatically searches and presents your related articles to the visitor as suggestions before they formally submit the question. The visitor then has the option to cancel or continue submitting the question.
    
    
13. Search Engine Friendly Static URL's
    
    PHPKB Knowledge Base Script offers Search Engine Friendly URL's (Static URL's) for dynamic knowledge base articles.
    
    Knowledge Base Administrator can turn On/Off this feature of "Use SEO Friendly URL's?" from the Manage Settings screen in the PHPKB Admin Control Panel. So, With this feature in place you can feel safe about the knowledge base articles getting indexed by search engines.
    
    So, Instead of having URLs like http://www.knowledgebase-script.com/test-demo/question.php?ID=31 PHPKB will convert them to http://www.knowledgebase-script.com/test-demo/article-31.html
    
    Static URL's are known to be better than Dynamic URLs for a number of reasons:
    
    
    1. Static URLs typically rank better in search engines.
    2. Search engines are known to index the content of dynamic pages much more slowly than that of static pages.
    3. Static URLs look friendlier to end users.
    
    
14. Cross Browser Compatibility
    
    PHPKB knowledge base software is fully cross browser compatible, which means your website visitors/users/customers can access the knowledgebase from any industry standard web browser of their choice. We have tested the phpkb knowledge base software on IE 5.5, Opera 8.5, Mozilla 1.7.7, FireFox 1.0.3 successfully.
    
    
15. Full Fledged Administration Control Panel
    
    Allows you to control every aspect of the phpkb knowledge base software through a secure, password protected web based administration control panel area.
    
    
16. Highly Configurable Options
    
    Many of the phpkb's advanced features can be fully configured or even turned on/off through the web based administration control panel.
    
    
17. Multiple Administrators - Support for Unlimited Users
    
    PHPKB Knowledge Base Software allows 3 levels of users for admin control panel in version 1.5 and 4 levels of users in the admin control panel of version 2.0. They are
    • Writers - Writers can sign up via the user section but they cannot login to the admin control panel unless their account is approved by the superusers. Writers can create knowledgebase articles, edit their own articles and add attachments to their own articles. All the articles created by the writer account are pending for approval by either Editors or Superusers.
    • Editors - Editors are created by the superusers. They can create articles, edit articles created by any other user level, approve/reject articles created by other writers, move articles to trash box, create new public categories as well as protected categories, manage existing categories, approve/reject comments submitted by knowledgebase users. Editors are not allowed to create new users and manage existing users, create/manage glossary terms and manage knowledgebase global settings, take backup, optimize database and create sitemaps.
    • Superusers - A Superuser can manage all aspects of the knowledgebase system without any restrictions. It has full access to all the things in the administrator control panel.
    There is an extra user level in version 2.0 called "Translators". Translators can access the admin section for the language file translation jobs. Superusers can assign a language file translation job to any translator. Translators are not allowed to do any other action except the modification of language files in the admin control panel of phpkb knowledge base software.
    
    
18. Auto Breadcrumbs
    
    PHPKB knowledge base script automatically creates breadcrumbs for every article and every category in the knowledge base. Breadcrumbing is a navigational technique displaying all visited pages leading from the home page to the currently viewed page. All pages are linked for easy backwards navigation. It is placed near the top of the view article page for easy navigation.
    Example: Home > All Categories > Presales Questions
    
    
19. File Attachments with Articles
    
    
    
20. Print Article
    
    
    
21. Email Article to Friend
    
    
    
22. Bookmark Article
    
    
    
23. Export Article to MS Word Format
    
    
    
24. Export Article to PDF
    
    
    
25. Social Bookmarks Tool
    
    Integrated Social Bookmark Script allows to automatically create link icons for the best social bookmark services into your knowledgebase articles to make it possible for your visitors to create a public bookmark of your knowledgebase articles by a mouse-click.
    
    
26. RSS XML Feeds for Categories
    
    RSS feeds provide fresh content to keep the search engines coming back
    
    
27. Visitor/User Comments
    
    
    
28. Voting for each article
    
    Ability for the users to rate an article for its helpfulness on a scale on 1 to 5.
    
    
29. Voting Statistics as Color Progress Bar
    
    This is an easy way to get feedback from the people visiting your knowledgebase articles. You can constantly review the ratings for a particular article and modify its contents based on the ratings and comments received from the people.
    
    
30. List of Related Articles
    
    A list of related questions/articles is displayed under every question being viewed by the user.
    
    
31. Complete Article Information
    
    Every article displays the information like Author Name, Author email address, Article Created Date & Time, Number of times article viewed, Article Ratings etc.
    
    
32. List of Top 10 Popular Articles
    
    PHPKB knowledge base script will dynamically create and display the list of your most popular 10 articles on the knowledge base homepage allowing your knowledgebase (FAQ) to become more valuable with each interaction.
    
    
33. List of 5 Recently Added Articles
    
    PHPKB knowledge base script will display the list of 5 recently added questions to the knowledge base on the homepage.
    
    
34. Save User Questions - Online Contact Form
    
    Visitor questions are automatically emailed to Administrators and stored in the knowledge base for easy review. Administrator can review the submitted questions and can add them to the knowledgebase so that if some other users have the same question then they can find the answer online immediately.
    
    
35. Online Glossary Management
    
    You can define commonly used terms in your articles so that users can click on them at the glossary section to view their definitions. With an integrated Glossary module, your knowledge base is complete. Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index at the beginning of the glossary.
    
    
36. Free Installation Service - PHPKB Knowledge base Script
    
    We offer Free Installation Service of the phpkb knowledgebase script on your server if you don't want to install the script yourself. Please make sure that your web server meets the requirements to run the phpkb knowledgebase.
    
    
37. Zero Programming Hassles
    
    You need not to have any programming knowledge to create & manage the knowledgebase with PHPKB knowledge base system. We with developed it with ease of use for the administrator in mind. So, you do not need to go into the source code and do anything in code once the PHPKB script is installed.
    
    
38. Web Based Install Wizard
    
    A simple and easy to use online installation wizard. phpkb's owned license version comes with a Web based step by step installation wizard to install the knowledge base software on your web server.
    
    
39. Sitemap Generator (XML, Text, HTML)
    
    PHPKB has an inbuilt sitemap creation system that allows you to create sitemap of your knowledgebase in XML, Text & HTML formats. With PHPKB, you can
    • Create an XML sitemap format that can be submitted to Google to help them crawl your knowledgebase better.
    • Create a Text sitemap of the knowledgebase to submit to Yahoo.
    • Generate an HTML site map of knowledgebase to allow human visitors easily navigate on your knowledgebase.
    
    
40. Extremely easy to use
    
    The PHPKB knowledge base script has been designed and organized in such a manner to provide maximum ease of use to visitors and knowledge base members.
    
    
41. Full PHP Source Code
    
    The owned license version of phpkb knowledgebase script comes with fully commented, unencrypted PHP source code of the knowledge base script. You may modify the source code according to your requirements but the copyright notice under every page must remain intact.
    
    
42. Online Ordering
    
    You can order the PHPKB knowledgebase management script online from our website. We accept payment via PayPal and 2CO, a secure online payment processor that accepts payments via all majorly used credit cards, electronic cheques.
    
    
43. Immediate Download
    
    Knowledge Base Script (PHPKB) is immediately delivered to you via electronic mail as soon as your payment is received, verified and order is processed. A link is provided to you in email to download the script along with your license key.
    

View our Online Demo to see how phpkb can help you reduce your customer support time & improve customer service.