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Comparison of Knowledge Base Software Solutions

This page provides a side-by-side comparison between our knowledge base software and its major competitors.

       
   
       
 
Free Technical Support Period   12 Months 12 Months 6 Months 12 Months  
DEPLOYMENT OPTIONS            
Hosted (Cloud/SaaS)   Yes No Yes No  
Owned (On-Premise/In-House)   Yes Yes Yes Yes  
GENERAL FEATURES            
Product Customization Service Offered   Yes No No No  
Full Source Code Offered   Yes Yes No No  
Group-based Access To Private Areas   Yes Yes Yes Yes  
Group-based Category Access to Admin Users   Yes Yes Yes No  
Group-based Category Access to Member Users   Yes Yes Yes No  
Multi-Language Knowledge Base System   Yes No No No  
Tickets Management   Yes No No No  
News Management   Yes Yes No Yes  
News Expiry   Yes Yes No Yes  
Cross Browser Compatibility   Yes Yes Yes Yes  
Completely Web-based KB System   Yes Yes Yes Yes  
Knowledegbase Subscription   Yes No N/A No  
UTF-8 Support   Yes Yes Yes Yes  
Multi-Language Support (in ML Edition only)   Yes Yes Yes Yes  
Translation Workflow   Yes no Yes no  
Email Harvesting   Yes No Yes No  
Single Sign-On Facility   Yes Yes Yes Yes  
User Friendly Interface  
 
Restricted Access to Knowledge base   Yes Yes No Yes  
Category Tree View   Yes N/A Yes No  
Lazy Loading of Articles in Tree View   Yes N/A Yes No  
Front-end Layouts   Yes Yes Yes Yes  
Industry Standard Architecture   Yes N/A N/A N/A  
Trash Box (Recycle Bin) for Deleted Articles   Yes No Yes No  
30 Days Money Back Guarantee   Yes Yes Yes Yes  
DATABASES SUPPORTED            
Microsoft SQL Server   Yes Yes Yes no  
MySQL   Yes Yes Yes Yes  
LDAP AUTHENTICATION    
Single Sign-On (SSO) Facility   Yes Yes Yes Yes  
Microsoft Active Directory   Yes Yes Yes Yes  
Novell eDirectory   Yes Yes Yes Yes  
Posix Account RFC2307   Yes Yes Yes Yes  
Posix Account RFC2307BIS   Yes Yes Yes Yes  
Samba Account   Yes Yes Yes Yes  
Others   Yes Yes Yes Yes  
Map LDAP Groups with User-Groups   Yes Yes Yes Yes  
Sync Account Details   Yes Yes Yes Yes  
ARTICLES MANAGEMENT            
Unlimited Articles   Yes Yes Yes No  
WYSIWYG Editor for Authoring Articles   Yes Yes Yes Yes  
Email Articles   Yes Yes Yes No  
Article Custom Fields   Yes Yes Yes No  
Custom Fields as Mandatory Input (Optional)   Yes No No No  
Custom Field Types            
Text Field   Yes Yes Yes No  
Drop-down Select Menu   Yes no Yes No  
Checkboxes (Multi-Selection)   Yes Yes Yes No  
Article Versions History   Yes Yes Yes Yes  
Rollback to Previous Article Versions   Yes Yes Yes Yes  
Trash Box for Deleted Articles   Yes No Yes No  
Deleted Articles Recovery   Yes No Yes No  
Article Assignment to Multiple Categories   Yes Yes Yes Yes  
Enable/Disable Related Articles   Yes No No Yes  
Article Meta Keywords   Yes Yes Yes Yes  
Article Meta Description   Yes Yes Yes Yes  
Unlimited Article File Attachments   Yes N/A N/A Yes  
Show/Hide Articles   Yes Yes Yes Yes  
Featured Articles   Yes Yes N/A No  
Saved Drafts for Unfinished Articles   Yes Yes Yes Yes  
Article Subscription   Yes Yes Yes Yes  
Enable/Disable Comments for Individual Articles   Yes No No no  
Enable/Disable Rating for Individual Articles   Yes No No No  
Article Publish Date   Yes N/A N/A No  
Article Expiry Date   Yes YesN/A YesN/A No  
Remove Expiry Date   Yes no no no  
Article Linking   Yes no Yes no  
Article Templates   Yes N/A no N/A  
Article Change Log   Yes Yes Yes Yes  
Compare Article Versions   Yes N/A Yes N/A  
Lock Articles For Further Changes   Yes No N/A No  
Article Autosaving (at specified time interval)   Yes No Yes No  
WYSIWYG FEATURES            
One Click Image Upload   Yes Yes Yes Yes  
Flash File Manager   Yes Yes Yes Yes  
Insert YouTube videos   Yes No No No  
Tables   Yes Yes Yes Yes  
Ready to Use Objects   Yes No No No  
Syntax Highlighter Tool Yes No No No  
Insert PDF in directly in editor   Yes No No No  
FEEDBACK OPTIONS            
Enable/Disable Article Comments   Yes Yes No Yes  
Comments Moderation   Yes Yes No Yes  
Auto-approve Comments   Yes Yes Yes Yes  
Anti-bot CAPTCHA Protection   Yes Yes Yes Yes  
Enable/Disable Article Ratings   Yes Yes No Yes  
MULTI-LANGUAGE KB            
Article Creation in Multiple Langauges   Yes no yes no  
Number of Languages   Unlimited no Unlimited no  
Auto Detection of User Language   Yes no N/A no  
Facility to Switch Between Languages   Yes no no no  
Support Tickets            
Submit A Question   Yes Yes Yes Yes  
Auto Suggestions   Yes Yes Yes Yes  
Reply Ticket/Question   Yes No No No  
Publish Ticket as KB Article   Yes No Yes No  
Close Tickets   Yes No No No  
Ticket Dashboard for End Users   Yes No No No  
SECURITY FEATURES            
Prevent SQL Injection Attacks   Yes N/A N/A N/A  
Cross-site Sripting Attacks   Yes N/A N/A N/A  
Prevent JS Injection   Yes N/A N/A N/A  
Prevent XSS Attacks   Yes N/A N/A N/A  
Prevent Unauthorised Login Attempts   Yes N/A N/A N/A  
REPORTS & STATISTICS            
Article Statistics            
Articles Summary Report   Yes Yes Yes Yes  
Most Popular Articles   Yes Yes Yes Yes  
Most Printed Articles   Yes No No No  
Most Shared Articles (via email to friend)   Yes No No No  
Most Discussed Articles (with comments)   Yes Yes Yes Yes  
Top Rated Articles   Yes Yes Yes Yes  
Monthly Report (New & Updated Articles)   Yes No No Yes  
Category Statistics            
Categories Summary Report   Yes Yes Yes Yes  
Most Popular Categories   Yes Yes Yes No  
Empty Categories (with no articles)   Yes No No No  
Search Statistics            
Search Summary   Yes Yes Yes No  
Popular Search Queries   Yes Yes Yes No  
Failed Search Queries   Yes Yes Yes No  
User Statistics            
Knowledge Base Users Summary   Yes Yes Yes Yes  
Most Active Users   Yes Yes No Yes  
Most Contributing Authors   Yes No No No  
Most Popular Authors   Yes Yes Yes Yes  
Traffic Statistics            
Traffic Report   Yes No No No  
Article Referrers   Yes No No No  
Failed Login Statistics   Yes No No No  
SEARCH ENGINE OPTIMIZATION            
SEO Friendly URLs   Yes Yes Yes Yes  
SEO Friendly URLs Types   Yes No No No  
Sitemap Generation (XML, HTML & TXT Formats)   Yes N/A Yes (XML Only) No  
BACKUP SYSTEM            
Store Backup on Server   Yes Yes Yes no  
Download Backup Files   Yes Yes Yes Yes  
Manual Backup   Yes Yes Yes Yes  
Backup Configuration Settings   Yes no no no  
Backup Selective Tables   Yes no no no  
Backup Knowledge Base Assests   Yes no no no  
LICENSING COST            
Installation Service   Free $49 $50 $98  
Hosted (Cloud/SaaS) Pricing            
1 Admin User   $35.95/Month N/A N/A N/A  
5 Admin User   $45.95/Month N/A $50/Month N/A  
15 Admin User   $65.95/Month N/A $150/Month N/A  
25 Admin User   $75.95/Month N/A $150/Month N/A  
50 Admin User   $95.95/Month N/A $225/Month N/A  
100 Admin User   $135.95/Month N/A $300/Month N/A  
Unlimited Admin User   $195.95/Month N/A $2000/Month N/A  
Owned Pricing (One Time Cost)            
Standard Edition            
1 Admin User   $285 N/A $196 $98  
5 Admin User   $385 $495 $396 $198  
15 Admin User   $585 $1195 $1500 $398  
25 Admin User   $685 N/A $1500 $398  
50 Admin User   $885 N/A $2000 $998  
100 Admin User   $1285 N/A $3000 $998  
Unlimited Admin User   $1885 N/A $10000 $998  
Enterprise Edition            
1 Admin User   $515 N/A N/A N/A  
5 Admin User   $615 N/A N/A N/A  
15 Admin User   $815 $1995 N/A N/A  
25 Admin User   $915 $3995 N/A N/A  
50 Admin User   $1115 $3995 N/A N/A  
100 Admin User   $1515 $6995 N/A N/A  
Unlimited Admin User   $2115 N/A N/A N/A  
SUPPORT & MAINTENANCE            
Additional Year of Upgrades & Support   $65 50% of Purchase Price $98 $198  
Cost to Remove 'Powered By' Link   $65 N/A N/A $198  
   
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Why should I choose PHPKB Knowledge Base Software over competitors?

In a nutshell:

  • Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared hosting server.
  • Professionally designed user interface and tested across multiple browsers and platforms.
  • Built in 'Instant Article Suggestions' technology that instantly suggests articles (using AJAX in real-time) from the your knowledge base to the end-user as he/she is typing a support ticket.
  • Unmatched intuitive user interface.
  • Dedicated customer support and actively developed. Product in development for over 6+ years.
  • Massive list of unrivaled product features too long to mention here. See the complete feature list.
  • Search engine optimized. Uses static URL's, meta keywords, description etc.
  • Used by 1000+ organizations all over the world including CNN, VMware, Symantec (PC Tools), Hitachi, Warner Music Group, Universities of Minnesota, Kentucky, Chicago, Central Oklahoma, Calgary, Hong Kong, Harvard Faculty and Government of Bermuda to name a few.

Learn more by exploring the knowledge base software benefits or features of PHPKB knowledge base system. Want to see PHPKB in action? Check out the screenshots page or try a free online demo.
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