Why should I choose PHPKB Knowledge Base Software over competitors?
In a nutshell:
Optimized Database and indexing, tested with 50,000 questions spread over 1,000 categories on a basic shared hosting server.
Professionally designed user interface and tested across multiple browsers and platforms.
Built in 'Instant Article Suggestions' technology that instantly suggests articles (using AJAX in real-time) from the your knowledge base to the end-user as he/she is typing a support ticket.
Unmatched intuitive user interface.
Dedicated customer support and actively developed. Product in development for over 6+ years.
Massive list of unrivaled product features too long to mention here. See the complete feature list.
Search engine optimized. Uses static URL's, meta keywords, description etc.
Used by 1000+ organizations all over the world including CNN, VMware, Symantec (PC Tools), Hitachi, Warner Music Group, Universities of Minnesota, Kentucky, Chicago, Central Oklahoma, Calgary, Hong Kong, Harvard Faculty and Government of Bermuda to name a few.