Online Support & FAQ Software - PHP Knowledge Base Script |
An Overview of PHPKB Professional - PHP Knowledge Base Script
PHPKB Professional is an extremely affordable FAQ Builder software and Knowledge Base Management script that allows you to easily create & manage knowledge base content so that you can run a complete online help desk solution with unlimited categories and sub-categories. User Features includes Browse Categories (browse titles and descriptions), Search Articles (search by keyword and/or category), View articles by Most Popular, Most Viewed, Last 10 Articles, Main Featured Articles, Print Article and Options like Email Article To Friend, Save Article, Export Article to PDF and MS Word Formats, Talk about Article by adding your comments, Rate Articles Helpful (yes or no) etc. With Hundreds of options, PHPKB professional is a complete article dashboard that is easy to install and customize.
What is PHPKB Knowledge Base Management System?
PHPKB is a Knowledge Base Management Software script that has been designed to provide a complete web-based knowledge management solution for your business (online or offline). It is developed in PHP with MySQL database at the backend. You can use it within your Call Centre or Service Centre or within Company Intranet, to help provide quick, accurate answers to your staff, customers, visitors and business clients for their queries and problems regarding your products or services. With the help of phpkb knowledge Base Content Management, allow your customers/visitors/staff and business clients access to the answers of frequently asked questions via self-help manner in a straightforward way by giving them 24x7 access to the online questions knowledgebase without the need to talk to your support staff. This way you can reduce your customer support time and utilize your staff's precious time in other productive activities of the company.
Why Knowledge Base Software?
No doubt about it, Knowledge Management is a hot topic in the IT world. A wide range of knowledge management products exist in the market today that use case based and path analysis to solve problems.
“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it.” - Samuel Johnson, 1775
Meanwhile in the real world of the small to medium sized support operations, these products can be complete overkill and usually end up becoming expensive shelf-ware due to the excessive maintenance effort required to manage them. Therefore we make no apologies for the simple nature of phpkb's Knowledge Base System. It uses a simple and professional design and an intuitive layout of standard problems that can be matched with a confidence level to standard resolutions.
How it is beneficial to our online business?
Reduce your staffing levels as a result, or take on more customers and clients with the same number of staff. For a summary of these benefits, click on the benefits link. Below is how phpkb can be used in your business environment.
- Use it as a pre-sales tool, answering questions about your products for your potential customers.
- Use it to provide training for new staff to ensure they get the same information time and time again.
- Use it as a reference knowledge base for your call centre staff to assist them in helping the customers with their problems.
Powerful Capabilities of PHPKB Knowledge Management Engine
- Ability to store standard articles.
- Articles can be created online using our powerful WYSIWYG HTML Editor.
- Images, Sound Files, Movies, and Documents may be attached to an article.
- Print Friendly! Articles are formatted for printing right from the browser.
- Store articles according the Category, subcategory and keywords.
- Inbuilt Search Engine.
- 3 Levels of accounts for Administrators
- Approval mechanism for the new articles.
- Glossary Management made easy.
- Database backup as SQL file.
- List of PHPKB Features
- PHPKB Knowledge Base Benefits
- System Requirements
- Buy Now - Secure Online Purchase
- Owned License ($135 One time only - With Full PHP Source Code)
- Hosted License ($20 Monthly - Without Source Code)
Alternative Uses of PHPKB Script
PHPKB Software can be used as any of the following options as per your choice.
- Knowledge Base Management Software
- Customer Support Help Desk
- FAQ Builder & Manager Software
- Article Directory Software
- News Management Software
- Recipes Portal Script to run a Recipes Site
- Online Tutorials Management System
- Press Release Website Software - Newswire Script
- Website Content Management System
All of the above mentioned systems can have the multilanguage support provided they are based on version 2.0 of PHPKB Script.
View our Online Demo to see how phpkb can help you reduce your customer support time & improve customer service.
