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Articles Summary

Expand "Statistics" section in left navigation bar and click on "Articles" link to view reports/statistics related to articles in Articles Statistics page. By default, Summary is displayed which shows the summary of your Knowledge base articles.

Article Summary - The Summary screen is divided into two parts:

  1. The right side shows the donut chart representation of the type of articles and their count. You can move the mouse pointer on any part of the donut to view a number of articles of that type in the knowledge base.
  2. The left side of the page shows the tabular representation of the article facts.

    • Total Number of Articles: This field displays the total number of articles present in your knowledge base. In ML editions, count displays the total number of articles for language selected in language drop-down.
    • Published Articles: This field displays the total number of published (approved and featured) articles.
    • # Article With Ratings: This field displays the total number of articles which have been rated by end-users.
    • Most Popular Article: This field displays name of the published article that has been viewed maximum number of times. You can click on the name to preview the article.
    • Most Rated Article: This field displays the name of the article which has received highest user ratings.
    • Most Popular Author: This field displays name of the author whose articles has been viewed maximum number of times. You can click on the name of author to view author's detail.
    • # Article with Rating <= 2: This field displays the total number of articles which have received ratings less than or equal to 2.
    • # Articles with Rating >2 & <= 4: This field displays the total number of articles which have received ratings greater than 2 and less than or equal to 4.
    • # Articles with Rating >4: This field displays the total number of articles which have received ratings greater than 4.
    • # Article Subscribers: This field displays the number of persons who are subscribed to knowledge base articles.
Custom Fields
  • Applicable To: Standard Edition, Standard (Multi-Language) Edition, Enterprise Edition (MySQL), Enterprise Multi-Language Edition (MySQL), Enterprise Edition (SQL Server), Enterprise Multi-Language Edition (SQL Server)
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