Support Knowledge Base

Creating a new template

Article Templates are reusable pieces of content, including text, tables, images, videos, or any other preformatted snippets you create. You can use article templates to add a signature, custom formatting block, logo, notice, warning, preformatted text, recurring paragraph, boilerplate text etc. for quick insertion to your articles.

Creating an Article Template:

  1. Expand "Articles" section in the left navigation bar and click on "Article Templates" link. By default, "Manage Templates" page will open. You can click on "Add Template" tab to create a new template.
  2. In multi-language editions, the template is added to the language selected in language drop-down. The selected language name and icon is displayed on the screen such as English is displayed with 'Template Details' in above screenshot.
  3. "Title" is the heading of the template. Multiple templates with the same title are not allowed in the knowledge base.
  4. "Content" inscribe the body of the template. PHPKB provides WYSIWYG editor with various features just like we see in MS-Word to edit the content of a template.
  5. You can mark the template as active in "Template Options". If active, a template will be visible in inserting template dialog for insertion into the article.
  6. Click "Preview" button to preview the template before saving.
  7. Click "Save" button to save the template or you can click on "Cancel" button to abort the process.
Custom Fields
  • Applicable To: Standard Edition, Standard (Multi-Language) Edition, Enterprise Edition (MySQL), Enterprise Multi-Language Edition (MySQL), Enterprise Edition (SQL Server), Enterprise Multi-Language Edition (SQL Server)
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