Creating a new template

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Article Templates are reusable pieces of content, including text, tables, images, videos, or any other preformatted snippets you create. You can use article templates to add a disclaimer, custom formatting block, notice, warning, preformatted text, recurring paragraph, boilerplate text etc. for quick insertion to your articles.

Creating an Article Template:

  1. Expand the " Articles " section in the left navigation bar and click on " Article Templates " link. By default, " Manage Templates " page will open. You can click on " Add Template " tab to create a new template.
  2. In multi-language editions , the template is added to the language selected in language drop-down. The selected language name and icon is displayed on the screen such as English is displayed with 'Template Details' in the above screenshot.
  3. " Title " is the heading of the template. Multiple templates with the same title are not allowed in the knowledge base.
  4. " Content " inscribe the body of the template. PHPKB provides WYSIWYG editor with various features just like we see in MS-Word to edit the content of a template.
  5. You can mark the template as active in " Template Options ". If active , a template will be visible in inserting template dialog for insertion into the article.
  6. Click the " Preview " button to preview the template before saving.
  7. Click the " Save " button to save the template or you can click on the " Cancel " button to abort the process.
  • Applicable To: Standard Edition, Standard (Multi-Language) Edition, Enterprise Edition (MySQL), Enterprise Multi-Language Edition (MySQL), Enterprise Edition (SQL Server), Enterprise Multi-Language Edition (SQL Server)