Support Knowledge Base

Managing Custom Fields

Superusers can manage custom fields in the admin area. Click "Custom Fields" link in Articles section of left navigation bar to open "Custom Fields" page.

You can create, edit or delete custom fields in this section. This section contains columns which are explained below:

  1. ID: This column displays serial ID of the custom field in the database.
  2. Field Name: This column displays the name of the custom field. This name is displayed along with its values on article page in the front end of the knowledge base.
  3. Type: This column displays whether the custom field is of type text, drop-down or check box.
  4. Required: Yes label represents that this field is mandatory and article creator has to fill value for this field while article creation/update, whereas, no represents an optional field. You can click on the label to change its value.
  5. Actions: This column contains two operations that can be performed on custom fields:
    • Edit - Click to modify the details of a custom field.
    • Delete - Click to remove the custom field from the knowledge base. After that, this custom field will no longer display¬†with published articles.
  6. You can perform the same action on more than one custom fields using "Select Bulk Action" drop-down. For this, mark the check boxes corresponding to custom fields on which operation is required and then select the desired bulk action and click on "Apply" button.
Custom Fields
  • Applicable To: Standard Edition, Standard (Multi-Language) Edition, Enterprise Edition (MySQL), Enterprise Multi-Language Edition (MySQL), Enterprise Edition (SQL Server), Enterprise Multi-Language Edition (SQL Server)
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