Support Knowledge Base

What happens when the included support & maintenance ends?

All commercial and academic licenses are perpetual, meaning the product will continue to operate the same way as it does before and after the maintenance period expires.

After the first 12 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates. Renewing your software maintenance is done purely at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and software updates.

Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

5 (2)
Article Rating (2 Votes)
Rate this article
Attached Files
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Security Code Security Code
Related Articles RSS Feed
How do I migrate/move my installation of PHPKB to another server?
Viewed 12396 times since Sat, May 12, 2012
SEO Friendly URLs not working in PHPKB
Viewed 4491 times since Tue, Apr 11, 2017
Can I transfer my license to another domain?
Viewed 8213 times since Mon, Aug 29, 2011
How do I disable Strict Mode in MySQL?
Viewed 7368 times since Tue, Mar 14, 2017
How can I purchase a maintenance renewal?
Viewed 10345 times since Mon, Aug 8, 2011
What is software maintenance?
Viewed 10149 times since Mon, Aug 8, 2011
MySQL server has gone away
Viewed 278 times since Thu, Aug 2, 2018
Can I use the PHPKB software without active support subscription?
Viewed 9092 times since Mon, Aug 8, 2011