We have recently revised the support subscription rates. Now, the Basic Support Plan costs $75/year (an increase of $10) but does not includes the ability to download free updates. Upgrades to new releases are available only in the Premium Support Plan which is priced at $135/year (an increase of $30) now.
Moreover, customers can renew the support subscription till the end of grace period i.e. 2 months from the date of expiry of current subscription. After 2 months are over, there is a penalty cost added to the subscription cost where customer can renew the support subscription till 6 months from the end of current subscription. For penalty cost, please refer to our Support Policy.
After 6 months are over, customer cannot renew the support subscription with penalty charges.
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