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COVID-19: PHPKB - We are prepared to support you

COVID-19 Update

Amid COVID-19, every business is working out all possibilities to keep their businesses running while keeping their employees and customers safe. We share the concern about the current coronavirus (COVID-19) pandemic that is currently affecting us all.

We would like to take a moment just to reassure you that, despite the current global challenges, the company has taken proactive actions to ensure that all services will continue at our usual high-standards (without disruption) and that the well-being of our staff, customers and partners is being protected to the best of our abilities.

At PHPKB we are ensuring to take precautionary steps to continue normal operations without affecting customer needs. The safety and well-being of our employees is of utmost importance to us. Also, Business continuity of our customers and partners is no less priority for us in this unprecedented time. We are closely monitoring the COVID-19 situation with information from the governing bodies and we are taking necessary steps.

What We Are Doing?

We are ensuring all our services are up and running normally. Our product support will function with existing SLAs. As a technology company it is fairly easy for us move our complete workforce to work remotely. All our systems are designed for secured remote access. At this time, we are keeping normal business hours. Our employees are used to working remotely and with people all around the world. Despite the extraordinary circumstances, we are keeping operations running, and you can contact us through the regular channels and continue to rely on us to support you and your business. We hope the PHPKB ecosystem stays lively through this challenging period, keeping in touch through online channels.

Ongoing Updates

We will share updates in our product websites, in-app announcements, newsletters etc. Should there be any change in our support timelines, we will communicate them proactively. You can continue to write to our product support emails for any assistance support@knowledgebase-script.com

In the meantime, please continue to take care of yourselves and each other.