Ticket History

Ticket History is used for the end users to track the progress of all their submitted tickets. All the user’s recent tickets are displayed in "My Tickets" section, along with the status, last replier, priority and last updated date. Users can click on ’My Tickets’ link from header section of the front-end to manage their tickets (refer the screenshot given below).

It will redirect you to My Tickets page from where you can view/manage all the Opened and Closed tickets (see the figure shown below).

This page consists of different columns which are explained as follows:

Preview Ticket History:

Clicking on a particular subject or ID of a ticket will open up a preview of the user’s conversation with the support staff (as shown in the screenshot given below).

Custom Fields

Article ID: 167
Created: Thu, Aug 10, 2017
Last Updated: Mon, Aug 21, 2017
Author: Gurjeet Kaur

Online URL: https://www.knowledgebase-script.com/kb/article/ticket-history-167.html